Colombia has one of the prominent airlines known as Avianca which has been assisting the region since 1919 and is also the world’s oldest airline. This airline covers 180 destinations in 27 nations.
Here in this blog let’s have a talk on how to get a refund from Avianca, its refund policy, brazil refund request after cancellation, and so on.
What is the Refund Policy of Avianca?
The refund policy of Avianca for the voluntary refunds varies relying on the region you reside in and also the fare type. If you want to request a refund then check the fare type in the email you received after purchasing the ticket. After that compare the fare option and check whether your fare type is possible for a refund. Go to the Refund page to check the rules of the Country’s refund by tapping the option “Types of refunds”.
If the tickets purchased cannot be refunded back then the taxes incurred on tickets that you did not use will be refunded. You can opt for the second alternative that is to select another date for the flight and rather losing the whole ticket value pay some fees.
If Avianca airlines tickets are purchased in the U.S. then there is the possibility that you will get a refund. But for this there are few conditions:
- If the flight is canceled on the same day of booking you are eligible for a refund.
- If the flight was booked one week before the flight scheduled date, a refund is possible.
In few countries, travelers after requesting a refund, get back the ticket price as a refund excluding the administrative fees.
Some refunds are involuntary which is induced by nature like airplane issues, bad weather, and so on.
After your refund request is accepted you will get back the money in the original payment mode or obtain a voucher from Avianca for future flight ticket purchases.
What are the methods to request for a refund on Avianca?
There are three methods to seek the refund from Avianca:-
- Via Phone.
- Through the Website.
- Refund request in Person.
Can I make a refund request from Avianca by Phone?
Yes, you can request a refund over the phone. Contact the customer support of Avianca and seek assistance. The customer phone number will be available on the Contact Us Page. Choose your location and you will find the phone number. Call at the number on the business hours, the timing will be available on the site itself.
Make a refund request from Avianca Refund Through the Website
You can ask for a refund using the website. With the help of the website you can cancel the flight and ask for a refund or the request for payment reversal:
- If by mistake you were charged twice for one ticket then you need to request for reversal.
- If you were asked to pay for the ticket that you did not purchase.
How can you request a refund for the canceled ticket?
- Visit the Avianca website and tap the Menu button.
- Now enter the details to log in to the account.
- Hit the Refunds option.
- Choose the Cancellations option.
- Now hit the Request Refund section.
- Provide the necessary details.
- Tap on the Access button.
- After that choose the ticket in question.
- At last, you can tap on the Cancel tab.
How to Request a refund for reversal of payment?
Below are the steps to be followed:-
- Here you need to fill up an Aviance Refund form.
- So, in the first case, download the form and fill up the Payment Reversal Request form.
- Next, click on the Suggestions and Claims page.
- Now, create a request and then upload the form you filled up.
- Tap the Submit tab.
- Make sure after submitting the form you received an email from the site.
Refund request from Avianca in Person
If you decide to talk in person to ask for a refund then you need to visit the Avianca office nearest to your location. The address will be available on the Contact Us page as per your location.
How can I cancel my Flight on Avianca?
Before requesting a refund you should know how to cancel the booked flight and if you are new then this guide will help you.
Following are the steps to be followed:-
- Firstly, go to the Website of Avianca from your web browser.
- Next, tap on the Booking section.
- Now, type your name and the booking code.
- Check that the code entered is correct and then click on the Submit tab.
- Next, hit the Cancel tab available next to the booked flight.
- Now, follow the on-screen instructions.
- Once the above step is completed you will get a confirmation email. Do not forget to check the inbox.
What is Avianca Refund receive time?
- If you select the option to receive the refund as a voucher from Avianca then it would take 20 days in particular to receive the refund voucher.
- If the option you selected is a credit to the original method like a check, cash, credit card, etc, a refund will be credited in 30 days after making the request. Different banks have a different policy so the refund depends on the bank you choose while making payments.
How can I check the refund status?
Contact customer service and inquire about the refund status. If the money is sent to your account but the statement shows not yet received then the issue is with your card so contact the bank as soon as possible.