Refund Policy on Best Buy

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If you want to return any item or product it’s important to know the rules and regulations of the return policy so that you can follow up to request a refund.

Best Buy has grabbed the spot as the best-selling retailer of electronics. This is why customers purchase items spending their wallets without moving from market to market. They offer products at better prices but this is not always the case that you receive the product safely to your home. Sometimes the items might be damaged and this will lead to surf the return and refund policies.

Few of the things that you are required to understand on Best Buy

If you purchase an item and now want to return it, you are required to return the product before the money reaches your account or get a replacement. Suppose the item is not on its way then you can cancel the order and place a refund request.

It’s divided into two sections:

  • Return and Exchanges
  • Cancellation

Returns and Exchanges on Best Buy

Bought an item but are not satisfied with it, you can return the product within two weeks of receiving it unless you are a member of My Best Buy Elite Plus club or Elite Club. It implies pre-owned, refurbished, new, open-box, clearance products.

Best Buy Price Match Refund

  • For Standard Products, you will have 15 days, cell phones 14 days, and major appliances 15 days to return within the mentioned time.
  • Members of Best Buy Elite will have 30 days normally, cell phones 14 days, and other appliances 15 days return window.
  • Elite Plus members will have 45 days, cell phones 14 days, and 15 days for major appliances.

The products which you are returning should be in perfect condition, otherwise, no return will be accepted.

Cancellations on Best Bu

If you do not want the product anymore you can cancel it and ask for a refund. Within 30 minutes starting from the time you placed the order.

Best Buy gift certificate refund

Purchase through a Gift Certificate and then cancel or return the refund will be in points credited to the Best Buy account in 3 to 6 working days.

Can I request a refund from Best Buy?

The refund will rely on the method that you want the product to cancel or return the item.

There are three ways to request a refund on Best Buy:

  • Via website
  • Through email
  • Visiting the store in-person

Best Buy Cancel Order Refund

Follow the steps to cancel the order:

  1. Select the items that you want to cancel in the section of “Order Status”.
  2. Next, click on the order id in order to glimpse the details of the order.
  3. Now, tap on the Cancel tab.

In case you select the order to pick up from the store locale but you have not visited within 5 days then your order is subjected to cancel. The money will get back to the account in the original payment mode. Digital downloads, games, and music cannot be canceled.

Refund for Returns on Best Buy

Products that are damaged or not up to your satisfaction you can just send them back. Visit the store if bought from nearby stores or mail it.

Those products purchased online are accepted at any of the locations of Best Buy. Carry with you the packaging receipt, cards that you used while purchasing, and identity proof.

You can use the free shipping label of Best Buy Prepaid Return in order to return the product with free shipping charges. Go to the account and search for the item, then tap to print the label and place it on your package and proceed to the Best Buy Store at the location.

How long does Best Buy take to refund

You will receive the refunds once the product is shipped.


After you replace or return the product you can request to get the money back. As per the policy, the refunds will be credited to the original mode of payment.

There are some refunds that you might receive in checks under certain circumstances:

  • In case you paid $800 more in cash
  • Paid $250 more by check
  • Using a debit card paid $250 more.

Suppose you purchased online but return through mail then you need to wait for 7 to 15 working days to process the return. If the refund is approved you will get it within one week credited to the account. Refunds through check take much time usually 10 working days.

Purchase using a gift card, refunds will be credited to that card. If you still face an issue you can ring at (1-888-237-8289).


If you cancel the order before it shipped then the company will refund the money to the account after 3 to 4 days.

Let’s see how much time does different institutions take for refunds:

  • Discover – 9 days
  • Debit or check cards – 24–72 hours
  • American Express – 6 days
  • MasterCard or Visa – 6 days
  • JCB – 9 days
  • Diners Cards – 9 days
  • Best Buy Credit Card – 5 days

You might face a few issues while requesting refunds

If you follow the rules and regulations then you might receive a refund. But in some situations refund may not be allotted:

  • Final Sale items are non-refundable.
  • No refund or replacement for music, movies, games, books, etc.
  • If the purchased item is a cell phone, a tab, or photo equipment then you need to pay $45 for mobiles and 15% for drones, cameras, projectors, etc.

Does Best Buy refund money if the price drops

The full refund is applicable if suddenly the price drops and is not yet delivered. You will receive a hundred percent of the difference with tax.

Best Buy protection plan refund

Suppose the plan on Best Buy is canceled after purchasing the refund will be allotted.

Hope you will be happy to learn that Best Buy offers refunds.

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