CyberGhost is the Romanian software program that safeguards and preserves the user’s internet privacy and procures a reasonable guard to secure the online search.
If you want to cancel the CyberGhost then we will help you out. In this blog, we will discuss how to cancel and refund from Cyberghost, refund on Reddit, and VPN refund.
You need to understand the refund policy before you cancel the CyberGhost.
What is the CyberGhost VPN Refund Policy?
The money-back assurance policy enables you to earn the funds back. This system vacates the room to discontinue the subscription whenever you want and feels that you are not satisfied with the service.
When you decide to cancel it and want to make a request for a refund but do know how flexible CyberGhost is. Then it depends on the membership you selected:
- Those users with one month plan can cancel the membership and ask for a refund within two weeks when the subscription started.
- If you canceled an eighteen-month plan, then you can get 45 days to submit the request for a refund when the subscription started.
No different rules are available what may be the issue for the dissatisfaction in CyberGhost no questions will be asked for a refund. You need to contact the department and make aware the company of your reaction.
Make sure you contact the rep and let them know that you want a refund as you want to cancel the membership. You cannot receive any refund unless you reach the rep. This might take few minutes to do so –
- First, login into the CyberGhost account.
- Next, deactivate the auto-renewal tab in the My Subscriptions section.
- You need to wait till it confirms that the option is disabled.
After you complete the above steps you can now proceed to ask for a refund.
How to make a request for a CyberGhost refund?
There are different methods to ask for a refund from CyberGhost.
- Live Chat.
- Website Form.
- Using an Email.
Let’s have a look at the methods briefly.
1. How to get a refund request from CyberGhost through Live Chat?
Here are the steps to be followed:
- Firstly, you need to visit the official site of CyberGhost.
- Next, you need to tap on the Contact Support available at the bottom of the page of your screen.
- Tap on the blue bubble tag saying the option Support and fill in the option Refund in the provided field.
- Tap on the Live Chat tab.
- Fill in the details like name, email id, and language, and then choose Start Chat.
- State that you want to cancel and ask for a refund. Furnish the required details that are associated with the purchase.
2. How To get a refund request from CyberGhost via Website Form?
You need to go to the webpage of Cyberghost and get in touch with the agent through the online form.
Here are the steps to be followed:
- First and foremost, tap on the Contact Support available below of the official site of CyberGhost.
- Tap the blue tag and submit the request.
- Complete the form by filling up the necessary details.
- Tap the Submit tab.
3. How To get a request for a refund from CyberGhost via Email?
This mode is easy and simple as you can contact the rep just by typing an email to the agent. With this, you can directly get in contact with the agent.
Type your query at firstname.lastname@example.org. After that wait for 24 hours to get a response from the agent.
If the above three methods do not work then the DoNotPay app is a savior. You need to do nothing and the app will function on your behalf.
Following are the steps mentioned below:
- Firstly, you need to open the DoNotPay app on the browser.
- Tap on the Get Protected tap available in the section Chargeback Instantly.
- You need to answer the necessary questions.
- Now verify the data.
- Select the name of the merchant and the date of the transaction.
- Verify the signature.
- Choose Sign and tap on the Submit button.
After completing the steps, the app will deliver a letter of dispute to the bank which includes Mastercard or Visa code as per Fair Credit Billing Act.
How much time does it take to get the refund from a CyberGhost?
Refund through live chat will begin the process when the rep checks your case. You will not receive any cash but it will be debited to your account within five-ten days. If the refund request was done through a website form or an email then the process will start as soon as the rep receives it. The amount will be credited to the account in 7 days or it might take 2 more days.
Hence, this article will help to cancel the Cyberghost and make a demand for a refund.