Today’s world is all about fashion. Each one is eager to get different looks so that they can look attractive and appealing.
This topic is about a brand that is quietly popular in Los Angeles, and that is Fashion Nova. The founder Richard Saghian has established the brand for Women. The company also has an Instagram page where it connects with the user by advertising with supermodels and affiliated with famous celebrities like Kylie Jenner, Cardi B. You can find five retail stores in South California.
Though the brand has gained a lot of popularity, when you approach for the refunds it’s quite tacky, which resulted in penalties from the Federal Trade Commission. As per the reports of 2020 the company must reimburse $9.3 million for refunds to the customers.
What is the Refund Policy of Fashion Nova?
Fashion Nova is an online shopping app where you can get different types of clothing as per your taste. But we are sorry to inform you that refunds are not possible here. You can return your product by visiting the store or online and the refund will be as a store credit which we can term as an E-Gift Card code.
Few points to keep in mind while you decide to return the product:-
- You need to return the item between the delivery date and 30 days.
- Do not forget to include the slip which is mandatory.
- Damaged items need to be informed within seven days from the date of the delivery.
- Your item should be unworn, unwashed, and with the original tags attached to it.
- Customers handle the shipping cost.
Does Fashion Nova Do Refunds? What are the methods used for making a request for a refund?
If you have such a question in your mind then do not wait to get the money back from Fashion Nova.
In case you are relieved with the store credit then you can request the refunds.
There are two methods included according to the refund policy.
- Ask for a refund through the Website.
- Visit the store and request a refund.
a) How to receive a refund from Fashion Nova on the Website?
Here are the steps involved to get a refund from the Fashion Nova Website:-
- Firstly, you need to return your product online and for this, tap the Online Returns Portal page and click on it.
- Next, proceed to enter the email id and the order id.
- Now click the Next button.
- Then choose the product you no longer want and now decide to return it.
- Provide the reason why you want to return the product.
- After that click the confirm button that will confirm the product selected and the shipping address.
- Next include the payment details for the label for the shipping to be returned.
- Take out the printout of the shipping label.
- Pack the package and include the slip and then ship it to –
Fashion Nova, 12588 Florence Ave. Santa Fe Springs, CA 90670.
b) How to get a refund from Fashion Nova in a Store?
One good thing is that Fashion Nova has the option to return the items to the store, though the purchase was made online. This method is applicable only when there is a locale store available in your region.
The following steps to be followed:-
- Go through the sites to find the location nearby.
- Then, you need to search for the working hours through phone or online.
- Pack the product carefully and include the slip, tags, and accessories, and return the item to a store.
- Inquire about the store credit to a salesperson.
They will provide you with the e-gift card in physical form and redemption can be done only in local stores though you made the payment online.
You can come across few issues while making a refund request:-
Purchase the item with the price figure ending with .00, .96, .97, or .98, then no money will be refunded back as this is a final sale.
Some list of items non-returnable:-
- Store items.
- Seasonal or Partywear
- Clearance items
- Men’s items are returned through online mode.
Check the Refund Status
- Refunds from Fashion Nova clearly depend on the returns.
- The location and at what time the return was made.
- It might take much time to reach the product to the company.
- Go to the website of Fashion Nova to track whether they received your parcel or not just by contacting through the Online Request Form.
Fashion Nova Refund Time
- The usual time to reach your product to the company is 5 – 7 days. You will get the store credit once the refund is processed.
- For the products that you return in a store, the physical gift card will be given to you once the product verification is completed.