Grailed Refund Policy

How to get a refund on Grailed?

Grailed is the biggest online center for purchasing and selling men’s clothing. Here, the platform of e-commerce offers top brand second-hand apparel for men only.

The company set up in the year 2018, it has immediately amassed the customers to 3.7 million and flaunts a customer sprinkled with a few of the A-list names, comprising A$AP Rocky and Kanye West.

If you bought a product from Grailed, however, the transaction is not satisfactory then here’s the way to get the money back.

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What is the Refund Policy of Grailed?

As per the terms and conditions of Grailed, the sale of products are final, binding, and is not suitable for return or refund in any case.

However, if the products are not according to your taste or you did not receive them then you can ask to return the money. Since Grailed utilizes PayPal as the mode of payment to handle transactions, just you need to raise a claim on PayPal.

If you do not have any account and use the PayPal guest check out or paid with debit or credit card then you will not receive protection on your purchase. But with the PayPal account, you can save a good sum of cash and this is possible as transactions are managed through Grailed and PayPal are surrounded by the Seller Protection programs and PayPal Buyer.

Grailed will help you to file a claim on PayPal to conserve a part of your money or whole amount if the product you bought did not show up, or its depiction does not coordinate with what you obtained in terms of:

  • Condition
  • Color
  • Fabric
  • Measurement
  • Authenticity

Make sure to fill up the contact form to get in contact with the Grailed customer team and start the PayPal claiming process so that the investigation can be done and if required necessary actions to be taken against the seller.

From the date of purchase, you will have 180 days in total to file a complaint.

Do buyers on Grailed get refunds?

Yes, refunds are given through claiming on PayPal. You can use only this method to get your money back.

Grailed refund through PayPal

Go through the steps so that you can easily get the refund back.

  1. Firstly, go to the PayPal account and tap the Login button.
  2. Next, click the Resolution Center tab.
  3. Choose the transaction that you wish to get the refund for.
  4. Now pick the Resolution Center again.
  5. Select the option, “I Have a Problem With an Item I Purchased”.
  6. Tap the Continue tab.
  7. Elucidate whether you receive the item or not.
  8. Furnish all the details about your purchase.
  9. Fill in the amount you are claiming i.e. partial or full.
  10. Tap on the Continue tab.

When you finish these points, PayPal will unlock a debate among you and the seller. If the seller does not respond or no solution works, then you will have 20 days to raise the case so PayPal can evaluate it.

If the seller decides to give the refund, they need to use the PayPal claim only.

Does Grailed refund for fake items?

Considering the refund from Grailed, once the refund is completed the seller will be competent for the fee refund. If the product is fake and you paid for the return shipping then contact thd customer care and we can repay you for the cost for shipping.

How can I check the refund status of PayPay?

Go to the PayPal account and log in with the credentials to check the refund status. You will come across any one of the four explanation relating to your refund:

  • Pending:
  1. The refund is processing in the bank.
  2. The process to be expected in 3-5 working days.
  • Refunded:
  1. The money will be credited to the bank account or PayPal balance.
  • Temporary Hold:
  1. The refund is on hold as the bank has not cleared the payment.
  2. The refund is expected to take more than 5 working days.
  • Completed:
  1. The refund is approved. 
  2. You need to wait for three to five working days till the amount shown in the account.

You can also reach the customer service of PayPal and talk with the rep about the refund. 

In order to contact PayPal follow the following:-

  • Sign in to the account.
  • Get the one-time password.
  • Dial -1-402-935-2050 from 6 a.m. – 6 p.m., in all weekdays.

Clarify all your doubts about the refund on Grailed by talking to customer service.

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