Guild Wars 2 is an online role-playing game and is known as a sequel of Guild Wars. Developed by ArenaNet and produced by South Korean, NCSoft and ArenaNet. This was launched in the year 2012 and has around 13.5 million players.
You can easily get the Guild Wars 2 game as it is free to play. You need to create an account to play the game. If you purchase the game you will be able to access different features and advantages.
If later on, you didn’t find the game as interesting as it used to be you can opt to request a refund and get the money back.
We will be talking about the refunds on guild wars 2, do you need a reason to refund from guild wars 2, and so on.
For this you need to know the refund policy of the Guild Wars 2.
Let’s have a look at the refund policy of Guild Wars 2:-
If you purchase the game from NCsoft then you can surely receive a refund from it. It’s possible to get a refund on Guild Wars 2 in 30 days and get the refund directly from the company.
If bought the physical copy of the game from an authorized seller, you need to follow their refund policy but if from NCSoft, then apply on the website of the company.
The refund procedure implicates disabling the serial codes identified with that game. If you wish to play the content of Guild Wars 2 on the previous account after processing the refund process, you will be asked to purchase a new serial code. All Serial codes purchased are not granted for refund. For example, if ask for a refund for the serial code that contains gems like the Path of Fire Ultimate Edition and also used the gems, at this point, you cannot get a refund.
Can you get a refund on Guild Wars 2?
Purchase the game directly from the developer and so there are two ways to receivs the refund money from Guild Wars 2.
- Request for a refund on Guild Wars 2 via Website.
- Guild Wars 2 Gem Store Refund via Website.
How to make a refund request on Guild Wars 2 through the Website?
You can submit the refund request online if you bought the game from the web store of the company.
Follow the steps as shown below:-
- Firstly, fill up the website’s refund form.
- Then, under the Reason category choose Refund Request.
- Proceed to Description of Issue, include the purchase details such as the Order ID contained in the purchase receipt.
- Tap the Submit button.
You need to give the details of the card if paid with debit or credit card, the last 4-digits of the card. For PayPal, transactions provide the Invoice ID or transaction ID from the payment history of PayPal.
Ask for a Gem Refund on Guild Wars 2 through Website
Those users bought the Gems of Guild Wars 2 Gems from Gem Store and want to request for a refund, you need to submit a ticket to the support team. Without making request a refund is not possible here.
Ensure to give the following details in your request:-
- The number of gems purchased or paid for.
- Write the billing postal code or Zip Code.
- If you used a debit or credit card for transactions provide the last 4-digits.
- If paid through PayPal, the invoice ID of transaction ID needs to be furnished.
If you have used up the gems then refund is not possible for you.
How much time does it take to receive Guild Wars 2 refund?
The support team commonly reacts to a refund ticket 24 hours after receiving the item but sometimes it might reach up to 72 hours. This indicates that a refund is expected to be issued promptly. Due to the prompt services, different users on Reddit honored the support team of Guild Wars for assistance, so hopefully that you do not need to stand for long hours to request for a refund.
Make sure to ask for a refund because without it you are not eligible for a refund. Follow the refund policy so that you do not make any mistakes while filling online forms