How can I get a refund from hotels.com?

When a trip is planned you also need to make sure that the hotel you are going to stay in should be as per your requirements.

If you are not satisfied with reviews you can opt to cancel the booking and want a refund. You might not be sure whether you will receive the refunds or not.

This article will guide you to learn about the refund policy, how to get the refunds from hotels.com, how to cancel a non-refundable reservation on hotels.com, etc.

What is the refund policy of Hotel.com?

If you decide to cancel the booking of Hotels.com then you can proceed to cancel it. But if the reservation is non-refundable then you will get your refund back although you cancel within 24 hours.

On canceling you won’t need to pay extra charges and the refund is fully dependent on the property you reserved.

If you cancel the property within 24 hours before the date of check-in then you will be given refunds on that basis. Do not forget to go through the refund policy so that you won’t miss any important points.

Once you are eligible for a refund, the money will get back to your account or in gift card form, depending on what you used while making payments. If the region you live in authorizes you to provide only low gift cards then make a request by mail to get the money returned.

Can you get a refund from hotels.com?

Of course, you can get a refund if you find the hotel bad. Just you need to cancel the hotel booking through the website.

There are methods to ask for a refund from hotel.com:

  • Through the website.
  • Over the Phone 
  • Via Email

If unaware of the steps to cancel the reservation using the website below are the steps mentioned:

You can cancel the hotel and the company will provide a partial or full refund if you are qualified for it.

  1. Go to the Hotels.com account page.
  2. The window will open up, now sign in to the account user credentials.
  3. Next, click on the option “Your Bookings”.
  4. After that choose “Cancel Booking” as you visited the site to cancel your booking.
  5. Next go through the instructions on-screen.

If you have complaints that you have not yet received your refunds then contact the support team of Hotels.com via live chat. You can find the option on the “Customer Service Portal” page.

If you decide to cancel the rental then reach the manager of the property. On the website, you can get the email address and the contact number to reach the customer team of hotels.com.

Request them to cancel the booking over the phone or write an email. Also, make a refund request if you are eligible.

How long does it take to get a refund from hotels.com?

Refunds through hotels.com are not easy but gift cards are sent within 4 hours of canceling.

If the company after verification finds you are eligible for the refund then it might take 24 hours to process and more than a week to transfer the money to the main account.

The refund status can be tracked by the following the below steps:-

  1. Visit the “Customer Service Portal” page.
  2. Then tap on the “Chat” button.
  3. Select  “Get refund status” from the queries section.
  4. Lastly, go through the instructions displayed on the screen.

Hence, this blog will help you to cancel the reservation and seek a refund. But make sure to check the details before booking any property. If no details are found on the site then contact the hotel and ask for all the details including canceling and refund. You might also encounter issues with the refund because non-refundable booking if canceled then do not wait to get the compensation.

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