In New York individuals opt for Metrocard in order to get rid of disputes for NYC parking tickets. You just need to swipe the card and read by farebox or subway turnstile card reader.
Many questions might hover in your mind like- MTA lost MetroCards are refunded or not, what happens to unused MetroCards, how to get the refund, and so on.
How do I get a refund on my MTA MetroCard?
MTA stands for Metropolitan Transportation Authority which secures and provides alternatives for a refund on the MetroCard. You will not get a refund for all cards only specific types are included and some conditions that you need to follow.
You are eligible for a refund only if:-
- The card is lost.
- The card is stolen.
- The card expires.
How to get a new york MetroCard refund for the Stolen Cards?
If you have a MetroCard it has some balance security that protects against theft.
This program includes 30-day
unlimited ride cards and a week express bus plus MetroCard.
In order to request a refund for MTA MetroCard online follow the steps mentioned:-
- Visit the MTA website in the first step.
- Next head to the Common Actions section.
- Then hit on File a MetroCard Claim tab.
- Now scroll to the File a Claim Online option.
- Hit on the link Balance Protection Claim.
- Now reach for the three checkboxes and the MTA MetroCard refund form opens up.
- Hit the three boxes if the claims are fulfilled by the conditions.
- Now move to the first section named Customer Information.
- Type the name, email id, address, and phone number.
- Hit on Verify Address.
- Once your address is verified then move to the section named Incident Description.
- Now type the date and time when your card was stolen.
- Select Stolen as the answer.
- Choose the type of card from the pop-up list.
- Next, type the MetroCard Serial Number.
- Proceed to choose the payment mode you used while paying for a ticket.
- Now, type the last 4 digits of the card.
- Do not include personal details. If require leave a comment.
- Type the CAPTCHA and hit the Confirm button.
You need to dial 511 to inform about the card stolen and get a refund.
If you purchase with a debit card, credit card, or ATM then the card is eligible for the protection program. If paid in cash then no refunds are allowed.
Lost Metrocard refund online
The card here falls in the Balance Protection Program, till you use the above-mentioned methods for paying it. If you are qualified for the refund then you will receive the refund on the same mode you utilized.
In order to request for lost MTA MetroCard refund online here are the following instructions to be followed:-
- First and foremost, head towards the MTA Customer Self Service page.
- Next, move to the MetroCard section.
- Hit on eFIX.
- Now choose the Balance Protection Claim tab.
- After that check the checkboxes in order to verify that you are eligible for the refund.
- Type the personal and contact information in the section “Customer Information”.
- Tap on Verify Address.
- Enter the date and time of the card lost in the Incident Description section.
- Select the answer ” Lost”.
- Pick the type of card.
- Enter the MetroCard Serial Number.
- Select the payment from the available list.
- Enter the four-digit of the card.
- Now leave a comment and submit the form.
Can I get a refund on my Request for an NYC MetroCard if the Card Expires?
Hopefully yes you are qualified for a refund if the card expires, but with a condition that if the card is Pay-Per-Ride MetroCard. You have two years in your hand to transfer the money to a new card after the expiration of the card.
If you wish you can send a questionnaire to the MTA.
Send the questionnaire to the buses, and stations, and a pre-addressed, postage-paid envelope.
Download the questionnaire from the website of MTA. Now fill out the form and deliver it to the address
MetroCard Customer Claims130,
Livingston StreetBrooklyn,
NY 11201-9625.
If you want you can ask for a refund by visiting in person the MetroCard Customer Service Center, situated at 3 Stone Street in Lower Manhattan, between Broadway and Broad Street.