Oculus, a subsidiary of Facebook, provides headsets in virtual forms. The newly launched products: Oculus Rift S for Personal Computer as well as Oculus Quest and Oculus Go. These are used without using your PC.
When you do not want the product or are not satisfied with the purchased product then you decide to ask for a refund.
What is the refund policy of The Oculus:
The policy on refunds differs from the digital content when purchased using the devices of Oculus.
They are divided into:
- Refund policy on Quest Content
- Gear VR Content Refund Policy
What is the refund policy of Quest games
Here the policy refers to the digital content purchased using Oculus for Rift S, Oculus Rift, and devices of Quest.
How can I get a refund on games on Oculus quest
You need to fulfill the criteria to make eligible for a Quest refund:
- The request needs to be made from the time of purchase till the 14th day.
- You cannot use the product for more than 2 hours.
The refund policy of Go or Gear VR
The refund policy Go/applies to the digital content acquired using Oculus for Samsung Gear VR devices or Oculus Go.
In order to make yourself prepared for the refund, the following things need to fulfill:
- The request needs to make in 3 days from the date of purchase.
- You should not use the product for more than 30 minutes.
The refund here is automated as per the mentioned policy. In case if you are not eligible for a refund then contact customer service.
Oculus implies that the program on refund enclosed by the policy might discontinue being legal whenever out of the blue. The request made under the policy will be regarded as they were in effect, for 14 days or 3 days after the closure of the policy, for purchases eligible until and within the last day of accessibility of the program.
How to know that the purchase of Quest games is Eligible for the Refund?
As per the refund policy, items like apps, games, and other experiences are eligible for a refund if you meet the requirements mentioned under Rift or Quest games and Go or Gear VR policies of refund.
Items that do not qualify for refund The Quest Automated refunds are not applicable in certain situations:
- If the item is once refunded
- If you have exceeded to interaction limit
- In case you have crossed the 14-day deadline to make a request
- Purchased from a Third-party
- Bundles, Movies, purchase of part-bundle, DLC, and app purchases
How can I request refund on Oculus after cancelling
The procedure might be lengthy but you can approach by yourself to contact the support team. Two methods to ask for a refund on Oculus.
- Via Website
- Through in-person
How to get refund on Oculus store?
Purchased the item from a nearby store then take the time to visit the store in order to return your product and make a request for a refund. The next thing to do is to ask for the policy on refund from whom you bought the item.
Here are the steps involved to request refund from the Oculus Store:
- First and foremost, take the phone where you have installed the Oculus application.
- Next, move to the Settings.
- Then, click on Payment and select the Purchase History option.
- Now, choose the content or games that you wish for the refund.
- Tap on Request Refund option.
- Now, complete the process by following the on-screen instructions.
Having problems with refund requests through an app or automated refund then customer support is there to help you out.
Few points to take in the hold while requesting refunds:
- If you complete the return policy within 30 days of purchase, you will receive a refund.
- Once the item is received and checked then you will obtain the amount to the mode you chose while making payments.
- The charges for shipping is not refundable.
How can request refund for Oculus refund on any devices
You cannot use different devices to request a refund. Also, details of buying the items should be kept safely. In case the purchased item can be used in any device then the refund policy will be implied according to that.
How long do Oculus refunds take
It would take 5 working days to process the request. The money to appear on the account might be longer than the usual process.
The mode to refund the money will be the original payment mode.
Gradually, you can wait up to 9 days to get your refund, still not yet received then contact the bank.
Is it possible to check the refund status
After making a refund request, you cannot access the licenses to the game for which you request a refund. If the request is denied then you can gain access.
Sometimes the request made is denied as the item do not fulfil the criteria. It so happens that you are using the wrong ways to get refund though you are not qualified for it.