Zoosk Refund Policy

Zoosk Refund

Zoosk is a dating app that has been regarded as one of the leading being around for a time and has mastered in terms of the internet. This app is figured as the ruler in the industry of online dating.

Many individuals visit the app around 3.8 million per month and the subscriber list increased to 40 million.

Everyone can try to use the app but with restricted conditions. If you want to contact or chat with others then you need to have a paid subscription account to which you are required to sign up.

What is the Refund Policy of Zoosk?

When you are not satisfied with the service and want to cancel the Zoosk account then the issue occurs because in the refund policy of Zoosk the money is non-refundable.

The motto of the organization is that no refunds will be obtainable, but you can reach to us if you are eligible.  As per the terms and conditions of Zoosk’s the payments that contains the fee subscription which cannot be refunded.

But few exceptions might be taken into consideration for this type of rule.

Does Zoosk Refund for Incorrect Payment?

While making payments on Zoosk subscription if you made incorrect payments then the organization might indicate few exceptions.

In this situation the Zoosk team will consider you with an adequate facility that you can anticipate:

  • Partial or a full refund.
  • When you use the Zoosk app, you can use the credit for the paid services.
  • Virtual currency conforming to the price of the payment that is overcharged.
  • Any mixture of the above possibilities.

When is a 3 day Zoosk Refund applicable?

If you cancel the membership of Zoosk within 3 business days of signing up then as per the refund policy you can receive a refund in full. But there is also another condition that you need to reside in those states mentioned below:

  • Ohio
  • Rhode Island
  • Wisconsin
  • Arizona
  • California
  • Connecticut
  • New York
  • North Carolina
  • Illinois
  • Iowa
  • Minnesota

How to ask for a Refund after cancelling Zoosk?

As we learned that Zoosk does not give any forms on online request for a refund, but you can proceed to contact the organization and request for the refund.

There are different methods to request for refunds.

  • Delivering Letters.
  • Via Email.
  • Through Social Network.

a) Can I get a refund from Zoosk by sending Letters?

If you cancel or drop the subscription after signing up that too in three working days then you can write a letter and send it to the below-given address as you are liable for the refund.

Zoosk Customer Care – Spark Networks Services, 
Attn: Refund Request, 
3300 N. Ashton Blvd, 
Suite 240, Lehi, UT 84043.

You need to employ a registered or certified United States post to deliver the request letter and it should encompass:-

  1. A document for the Notice of Cancellation with the date and signature included in it.
  2. The username must be written correctly as you used in the app.
  3. The correct and valid email address used to create an account in Zoosk.

Once you send the letter, wait to get a response from the company. Once it approves then you can get the refund in ten working days. The mode you used while paying for the subscription the payment will be transferred to that mode.

b) Can I get a refund from Zoosk Subscription through Email?

Write an Email to the customer team of Zoosk at the link support@zoosk.com.

Make sure to incorporate in the email that you canceled the subscription and are eligible for a refund.

Also include the following:-

  1. The login information.
  2. The email address used for creating the account.
  3. State-specific information noted in the Zoosk Terms of Use.

c) Requesting for Refund from Zoosk Subscription through Social Networks

To get to the Zoosk team you can use the social media. 

Zoosk has strong Facebook, Instagram and Twitter accounts.

You need to direct messages on these sites by choosing any one of them or if you wish you can write on those sites. Just you are required to clarify or explain your problem.

Get Zoosk Refund By Using DoNotPay

When you do not receive any response from the above techniques then you can opt for the DoNotPay app. This app will work on behalf of you thus resolving your issue.

Here are the steps below:-

  1. Firstly, you need to open the browser and type DoNotPay.
  2. Once you find the app tap on it to open it.
  3. Then tap on Chargeback Instantly option.
  4. Enter the transaction details.
  5. In the merchant, the field types the name as Zoosk.
  6. The app will reach the bank and send a letter of dispute.

DoNotPay will also contact the Zoosk and make a request for a refund.

But it all depends on the trader that you want to refund the cash or not. You do not need to worry because the Fair Credit Billing Act (FCBA) is there for you and can activate a chargeback on the transactions of credit cards.

Hence, this article will help you in requesting a refund from Zoosk.