Carnival Cruise Line is a company which deals in cruise. You can get to enjoy the services all over the globe. If you are fond of traveling on cruises but due to some reason, your trip is canceled.
On this page you will get to know if the carnival cruise is refundable, how to get your refund, insurance refund policy, are carnival cruise deposits refundable, and so on
If you want to request a refund the first thing to do is to understand the Refund Policy. Let’s have a look what are the policies on refunds stated by Carnival Cruise Line.
In case of cancellation and refund, the company follows a shifting policy although the policy is strict in some situations. If you need to know about it in this regard then go through the FAQ’s page but you might not understand leaving you in a confused state.
If the cancellation is done by you you will not get any refunds. The refund is not easily granted though the blame is on the company.
But if you fall under some exceptions then you are guaranteed to receive a refund:
- If there is technical issue on thd cruise the Carnival cancels the trip.
- If the insurance is covered under Carnival’s Cruise Vacation Protection Plan then sure to have your refund.
- The Carnival’s Great Vacation Guarantee is utilised by you.
Carnival provides you with refunds either the cruise credits to utilize for future trips or the amount you paid on the canceled cruise. Select any one option but the ultimate selection is done Carnival and you can do nothing about that.
Credits you received need to be used within a certain time period otherwise it expires. They are a valid maximum of up to 2 years.
Carnival Vacation Protection
Here the plan defines that you will get your refunds in the form of cash or credits totally depends on the reasons for cancellation. Travel insurance is also covered under this plan.
Carnival’s Great Protection Guarantee
This plan is quite different from the Vacation Protection Plan. You will get the opportunity to change your mind and cancel the trip within 24 hours of scheduled departure. You will receive a refund in full and the company will cover the expense of the journey back home.
You can get to enjoy this option only two times not more than that and an important thing to note is that only citizens of the U.S. and Canadian get the opportunity.
While booking to travel on a Carnival Cruise how much to be paid and what is refunded.
The different costs are covered by the ticket for the Carnival cruise. You can check the list if you recently requested or wang to request a refund.
Refundable
- Port expenses
- Port fees
- Port taxes
Nonrefundable
- International departure tax
- Immigration tax
- Customs fee
Another point to take note of – Many ask about are carnival cruise deposits refundable. The answer is no because deposits are non-refundable. After the booking, a sum of the amount is required to be paid as you do not pay the full amount at that time. If the cancellation is made before the date of the final payment will get a non-transferable or non-refundable future cruise credit in US currency in the sum of the deposit less a $50 USD service expense per person.
How to request a refund on Carnival Cruise
There is three option available to request for refunds by contacting the support team. They might be lengthy but you can get your money back.
- Over the Phone.
- Via email.
- Using the company website.
Carnival Cruise refund department phone number
You can reach customer service to request a refund over the phone.
- At first, ring at -1-(800)-764-7419.
- You need tk wait because the line might be long.
- After the call is answered request the rep to make you understand about the refunds how to get it.
Sometimes chatbots answer your query and after trying for hours you might get the real person answering on the other side. It looks shocking, but Carnival is the main cruise line over America, and the phone lines are obstructed by a numerous abundance of distracted or disappointed customers.
The working hours for the customer service:
- Days of the Week
Monday to Friday: 9 a.m to 10 p.m - Work Hours (EST)
Saturday to Sunday: 9 a.m to 6 p.m
Carnival Cruise refund request on department through Email
If you do not like the above option or you were unsatisfied with the answer you received then here is another method to request a refund i.e.through Email.
- First and foremost, compose an email for requesting a refund from Carnival Cruise.
- After adding all informative now send st the address guestcare@carnival.com
- As usual you need to wait till you get any answers.
This method is similar to the phone method as your query might go unanswered or takes much time to answer back.
Filing a to claim a refund on the Carnival Website
You can go to the company’s website and request a refund. Fill a form online and submit it.
Here are the steps involved:
- Go to the help page on the website.
- Next locate the Search form and type there Reimbursement Form.
- Now, tap on the link that directs you to the form.
- Provide all the details necessary as mentioned in the form.
- Now tap the Submit button and complete the process.
How long does Carnival Cruise takes to refund
Refunds usually take 90 days to process. There might be a delay in refunds because customers’ refund requests increase day by day and the company fails to provide them the refunds.
Note:
- If you cancel the cruise you will charged a fee depending on the time remained for sailing while cancelling.
- If the Carnival cancels the cruise then then you can rebook within a period of 6-month which sails 24-month in order to get a bonus.