DoorDash is a company that delivers quality foods in the United States. The largest that has been operating in more than 4,000 cities not only in the U.S. but also in Canada and Australia.
Though the reputation is quite good, some customers might not be fully satisfied with the service and want to ask for a refund.
In this blog, we will talk about the topics – does doordash refund canceled orders, how long does doordash take to refund, how to get a refund from doordash, etc.
What is the refund policy on DoorDash?
According to the policy, cancellations of the order are possible before the restaurant prepares the food. Click on the Login tab and head to the status page. If you are lucky enough then you can cancel the order and receive a refund.
If you paid the charges for delivered and completed orders then no refunds are allotted. There are no refunds subjected to delivered or completed orders but in some exceptional cases, refunds are applied.
Refunds on DoorDash Subscription DoorDash offers a subscription for the service which costs $9.99 a month. With this subscription-free delivery on orders above $15.
But if you do not want the subscription to continue then you can request a refund.
You need to go through the Terms of Service on Doordash implies that:
- If you have used a subscription for DashPass or a free trial, then you can opt to cancel your service in 48 hours and acquire the refund fee for the subscription.
- After canceling the monthly subscription of DashPass but not yet submitting the DashPass-eligible order then requesting the money.
- In case you want to discontinue the annual subscription of DashPass as you place the DashPass-eligible order i.e. in 30 days, you will get the refund in full.
- If you find the DashPass subscription rules and policies not worthy enough and do not satisfy your needs then you can cancel the subscription and get a refund. The calculation will be on the basis of pro-rata, starting from the end month when you discontinue the subscription.
Do Doordash refunds for the canceled order
Yes, refunds are approved if you fall under the above-mentioned circumstances.
There are two methods to request the Doordash refund:
- Over the phone
- Live Chat
How do I get a refund from DoorDash using the Contact Number
You can ask for a refund request on the phone. Reach the customer service at 855-973-1040 and ask them if you want a refund.
If the calls on customer service are experiencing a raised volume then they might suspend the services. In this case, you can select the Live Chat option.
Does doordash refund on canceled orders via Live Chat
For requesting the refund, move to the Contact Us Support page and tap on the Chat tab. Ask the rep to refund you for the Doordash canceled order.
How can I report the missing items on DoorDash?
Suppose you received the order but not all items are included in the order. In such a case, you can report it in the Doordash app.
The following steps you need to be followed:
- Tap on the DoorDash app.
- Click on the Orders option.
- Tap the order in question.
- Click on the Help tab.
- Now, head to the Order Issues, and select the Missing Items.
- Next, go to the Details option and add the necessary information.
- Now, tap the Submit button.
You will get a partial refund for the items missed in the delivered order. If the order is not so substantial then don’t expect any refunds.
How long does the DoorDash refund take
It does not take much time to refund you if you are eligible for it.
For example, a report from a Reddit user mentioned that refunds are instantly processed, but your bank might take 5 to 7 working days.
Reddit users also stated some comments that you will not be satisfied with the delivery of the Doordash order. Not all times this happens, some users might use this to get free meals thus exploiting the other customers.
Doordash does not offer free launch or credit on it and if someone tries to exploit the terms and conditions then they will directly deactivate the customer’s accounts.