Groupon offers electronic commerce services to its customers by connecting them to local sellers. When a customer is not fully satisfied with the services offered, you can finally decide to ask for a refund, by contacting customer service.
What is the Groupon Bucks Refund Policy
According to Groupon’s policy on refund, if you make the request within 30 days from the time you receive the item, a refund will be allotted to you.
Here the refund policy is categorized into different sectors:
- Local refund policy
- Getaways Refund policy
- Groupon Goods return policy
- Refund policy on GrouponLive
Local Refund Policy
A refund is possible if you request the merchant from whom the voucher was issued. In case the date of the promotional period expires, the refund will be given on the request.
If you are not satisfied with the item you have 3 days to return the voucher that was not yet redeemed. Make sure that the request for a refund needs to be completed within 3 days.
Getaways Refund Policy
Vouchers from Getaways need to follow the options:
- Suppose the booking of the date is not accomplished by the merchant then Groupon will make sure to issue a refund in full.
- In case the promo code has already expired but no trip has been booked then utilize the paid amount as credit and ask the merchant to book for a future date.
- The cancellations and policies on refund for Hotel reservations need to be mentioned in the section “Fine Print” if booked via the Website.
Groupon Goods Return Policy
Here the return policy varies with the product but the return is possible for goods on Groupon and a refund is approved if requested within 30 days. Exchange of items is also feasible but if exceeded the 30-day period no such refunds will be approved.
Shipping charges are not refunded but if the item received is damaged you will receive the charges incurred.
Refund Policy on GrouponLive
Refunds are not approved on GrouponLive.
Getting reimbursement from Groupon
If you receive the item not as per your expectations, you can opt to head to the Groupon Promise service. Requesting for a refund in this section but the policies vary.
The most important thing is that you need to be eligible in order to make the request for a refund.
Returns, Cancellations, and Exchanges
Not all items have the eligibility option to request or receive a refund still Groupon will offer some options to get through it:
- Return is free if made within 30 days.
- Exchange an item for a new one.
- Products are auto-canceled.
Groupon does not have the refund option
Some items are non-refundable:
- You forgot to attach the return shipping label.
- Items bought through Third-party. No refunds from the Groupon website.
- If your product is already marked as Final Sale.
- Items were oversized.
- Received item through Special transportation.
How do I contact Groupon for a refund?
The product you received is available for refund and Groupon has offered numerous options.
Let’s have a look to obtain the refund money:
- How to return items to receive a refund
- Can I return more than one products
- Is it possible to deal with orders at Marketplace
How do return items to receive a refund from Groupon?
The steps included to request a refund:
i) Firstly, go to the website and tap the Login tab.
ii) Next, click the My Groupons option.
iii) Choose the View Details tab available near your order.
iv) Following you need to tap on Return Package.
v) Now, paste the return shipping label into the package.
vi) Send the item to the destination.
Can I return more than one item?
The following steps will help you in returning multiple items:
- If you have ordered similar products, utilize a box to send the items. Select the quantity from the given list.
- Products with different sizes, shapes, or colors attach separate labels in different boxes.
This way you can return multiple products.
Is it possible to handle orders at the Marketplace?
If the order is made using a third-party vendor then no refunds will be given. You need to contact the vendor for making a refund request.
How much time is required to receive Groupon Refund?
Refunds cannot be received instantly on Groupon. First, it needs to ship the item to the sender. After that, the product will be examined and next it will process your refund. It might take 1 to 2 working days to process the refund.
If you want to thoroughly check the status of the request made then go to the website and tap My Groupons. Next, click the View Details tab and tap the option “View Return Status”.
If you feel your request is not taken care of you can reach out to the Groupon customer service phone number for a refund.