Nowadays each company tries to refund their customers who are eligible for it because they do not want to lose them.
In case if there is no refund policy or do not provide any refund then you can request to reverse the payment i.e. chargeback.
Bank of America has a decent refund policy and if you are in a dilemma about how to get back the chargeback then you won’t get a better answer than this page. Just read till the end and you will get your answers.
Bank of America Chargeback/Refund Policy
The user of Bank of America can request a chargeback mainly for three reasons:
- The package is damaged or the service inadequate
- Charges not authorized.
- Billing error.
Chargeback for the Damaged products or inadequate service
If you purchase a product and you do not like the product, you can seek to get the money returned. But the term that you do not like the product appears with a slight difference.
As per the Fair Credit Billing Act, if the product is not according to the description then you can chargeback a dispute. The product needs to be harmed, not serviceable, not as promoted, etc.
You need to fulfill the criteria in order to dispute the chargeback:
- The transaction has to be more than $50.
- The merchant should reside in the same locality or under 100 miles if purchased online then this rule is not applicable.
- Provide the proof of the refund request you made to the seller.
Unauthorized Charges on Credit Card
If there is a purchase from your card but you are not the one who purchased but deducted the money from the card. In such cases, you need to check that your family or friends might be using the card. If not then this is a fraudulent payment, call the department of Bank of America at the number -800-432-1000.
If you want to file a police complaint you can opt for it as this might be a huge scam of credit cards.
Billing Errors
As stated by Federal Trade Commission, if any billing error arises you can request the chargeback:
- The date of the transaction is wrong.
- The amount is incorrect.
- You paid for the products you did not order.
- Math errors within the transaction.
What to do before starting with the process of Bank of America Chargeback
The following things need to do if you want a Bank of America chargeback:
- To deter any purchases and unauthorized services you need to block the card.
- You need to confirm that you are offered a refund for the defective items you received.
- Also, confirm that the immediate charge is not done by any friend or family member.
Secure the Card
If the card shows transactions that are unauthorized then you need to secure the card. Lock the card over the phone or use the online banking of Bank of America.
After doing so no transactions will be taking place.
Here are the steps to lock the card online:
- Visit the Bank of America app or the online banking account.
- Then tap on the Menu.
- Next, choose Manage Debit Card or Credit Card.
- After that search for the card that you wish to manage to keep secure.
- Now, change the status of the card to Locked.
- You will get a confirmation email.
If you want you can call at -800-432-1000 and lock the card.
Contact the Merchant
You need to contact the merchant if you want to request a chargeback. The seller might settle the claimant rapidly, and they may give you a refund for the purchase.
You need to save a copy if you contact through email or send a refund request letter.
You will require this proof if the seller does not want to collaborate, and you choose to proceed with your possibility.
If you have pending charges they cannot be disputed but most probably will be canceled. If you find any issues after making payments then try to contact your seller or cancel the payment.
Make sure that the transaction is defrauding
Check if your family members or friends have used the card without your consent. Miscommunication is constantly behind the sudden credit card charges.
Ensure yourself that you have not forgotten the charge, go through the details of your transaction.
How to file a chargeback with Bank of America
You can go ahead and dispute the charge with the Bank of America, yet it is important to take remarks of the time limit.
Let’s have a look at the time period to file a claim over the dispute for different kinds of charges:
- Poor service or service not rendered: 60 days
- Fraudulent charges: Unlimited
- Billing error: 60 days
You need to have the following when you want to proceed with the claim:
- Credit card number
- The amount of the transaction in question.
- The transaction date.
- An illustration of the problem.
- The merchant name.
- Facts of all experiments to reach the seller and settle the problem.
There are different ways to request a chargeback from Bank of America:
- Via online banking account
- Over the phone
- Using the letter
How to request a chargeback using the Online Banking Account
If you have an account in Bank of America then you can use the services of Online Banking.
Here are the steps to be followed:
- Firstly, visit the Bank of America Website.
- Tap on the Credit Cards option.
- Next scroll to the option “Manage Your Account”.
- Then, tap on Manage Your Account.
- After that sign in to the account.
- Search Activity option.
- Now search for the transaction that you want to dispute.
- Next, follow the instructions to complete the chargeback process.
You can move to the Customer Service Page if the form isn’t working.
How can I request a chargeback for a returned item through the phone number of Bank of America?
You can choose to contact the customer department over the phone for a chargeback of the items you returned.
Following are the steps involved:
i) Gather the personal information along with credit card details.
ii) Also, organize the details associated with the transaction that you would like to dispute such as statements on billing, the amount, transaction dates, and the seller.
iii) Ring the Bank of America on the phone number -1-866-266-0212.
How to request a chargeback through a Letter
If you want you can opt to deliver the dispute letter through the post to Bank of America.
Here is the list of important information to be included in the letter:
- Full name with contact number.
- Credit card number.
- The transaction amount.
- The transaction date.
- An explanation of the situation.
You are expected to comprise the evidence in writing that you have attempted to settle the issue with the seller.
After carefully including all the important information and send the dispute letter to:
Billing Inquiries Department of Bank of America
PO Box 982234,
El Paso, Texas, 79998-2234.
What is a returned item chargeback from the Bank of America
Bank of America prescribes that any expense charged for a ‘bounced check’ is transmitted to the account holder who deposited the check. By checking the account statement, you need to be sure that the check deposited is debited and the fee for the return item chargeback is verified.
The Bank of America chargeback fees vary from $25 to $50.