Ever wondered how to receive a refund on Venmo, whether refunds on Venmo are possible if scammed, Venmo credits refund, etc. These questions are quite obvious to trickle in your mind when you decide to get your money back.
A subsidiary of PayPal, Venmo offers its users to transfer funds from one person to another. If you go deeply to the reports, you can find that Venmo dealt $12 billion in transactions in the year 2018.
If you want to cancel the payment and wish the money to get back you won’t find any option for it.
So this is the drawback on the part of Venmo but we can help you by pointing out the methods to request a refund from Venmo.
How do you refund money on Venmo?
You need to contact the merchant over the phone for a refund. If you do not find the option suitable then just email and contact Venmo customer support.
While applying for a refund you are required to furnish the following evidence to Venmo:-
- The reason for the claim.
- The date and the amount deducted during the transaction.
- The Merchant name.
- What is the issue you need to clarify with your explanation?
Also make sure to provide the details while responding to Venmo such as receipt, police report, third party evaluations, or additional specified documentation. You are required to provide all the proof on time.
One important point to note is that the product which you wish to return needs to be shipped back at your own expense and also furnish the evidence of delivery.
There are two options you can use to request Venmo refunds:-
- Via Email.
- Over the Phone.
How can you request a refund for a Venmo payment through Email?
In order to contact the customer service through an email to request a refund here are the following steps involved:
- Go to the Venmo support service cardsupport@venmo.com
- Compose an email stating the request for a refund.
- It might take more days than usual to answer your query from the Venmo support team.
Venmo refund request for merchant payment over the phone
You can contact customer service at 855-812-4430 to request a refund within 180 days from the purchase date. You need to make a refund request and then the rep will give all the essential information.
What is the Refund Policy of Venmo?
As per the Venmo policy on the refund, you can get your payment refund if you fall under the applied conditions.
In most cases payment might be reversed or refunded:-
- If Venmo by mistake sent a payment.
- In case the transaction is declined.
- The payment is not approved.
- The payment made is against the rules of Venmo.
The sender or the recipient might have refunded for the above-mentioned reasons then you are likely to have the full refund. Venmo also has the right to recoup the sum of the payment from you, incorporating any other expenses that arise.
Business Profiles Refunds
Purchased an item with a Venmo Business Profile and transaction being refunded, this money will again get back to your account. The amount may not always reach your account using the original payment mode.
How to refund someone on Venmo?
The other way if you peddled the goods and services and the buyer has requested for refund then you need to pay the full money. Also any extra charges incurred need to pay back to the customer.
As a seller forfeit the refund claim, in that case, Venmo will withdraw the funds from your profile.
- If you do not have much amount left then this will be a negative balance.
- If you have less funds then add money from your bank accounts to pay the balance.
- If you deny an agreement with the Venmo Purchase Program and Venmo charge against you, you can reach the card issuer to dispute the transaction.
Chargeback Fees
In case you are a merchant on Venmo and a client seeks a chargeback for the transaction through the card guaranteer, then you should pay the chargeback expenses.
Will Venmo refund money if scammed?
In any case, you might get deceived and wish to get a refund. There is no such option to cancel your payment but if whom you sent the money has a Venmo account then you can request them to refund you. You can get scammed and this money cannot be refunded by Venmo nor it can help you in this regard. But you can be aware not to fall into any scams.
You can use the methods discussed above to contact customer service for assistance.