This article is about refunds on Twitch subscriptions. If you decide to cancel the subscription and want a refund then this page is for you.
Here we will talk on topics like – how can twitch donations be refunded, how to make donations non-refundable on twitch, how to refund gifted subs on twitch, how to refund twitch prime subs, etc.
What do you mean by Twitch subscription?
Twitch users can enjoy streaming videos with better content and provide live streaming for the gamers as well as the gaming fans. It was launched in 2011 and bought by the parent company, Amazon in 2014. Many users decided to move to the paid subscription as Twitch offers free access with ads and restrictions. It’s also upheld by streamers’ subscriptions, ads, and one-time donations.
How can I get a twitch refund?
There are three different ways available to ask for a refund on Twitch.
- Request refund subscription to twitch via email.
- How to refund on twitch via letter?
- Twitch refund through the website.
How can I make a refund request on a Twitch via Email?
You can send an email to Twitch in order to seek a refund for the subscription. Send the email to purchasesupport@twitch.tv.
Include all the necessary details required for the refund to be processed at the earliest.
You need to wait patiently as the time to receive the refund is not confirmed.
How to ask for a refund through Letter on Twitch?
If you are good at expressing then write a letter requesting a refund and also provide the information required for the refund. If you are eligible then you are liable to obtain the refund at any cost.
Write the letter and send it to –
Purchase Support
Twitch Interactive, Inc.
350 Bush Street, 2nd Floor
San Francisco, CA 94104
Can I request a refund on Twitch through the Website?
Yes, you can request for refund via the Twitch website. You need to fill up a form online and submit it.
Here are the following instructions that you need to follow:-
- Visit the Twitch website.
- Then, proceed to the contact support page.
- Type the name in the next step.
- After that type the Twitch username.
- Now enter the Email address that is linked with the Twitch account.
- Next, select the Purchase type from the list.
- After that, select the Sub Category from the list that you want to refund.
- Now in the Subject area, write the reason for contacting them.
- Clearly state the request in the Description field.
- Next, add any additional information such as a receipt or screenshot of the issue.
An automated response will be sent to you after they received the request. It might take 5 to 7 working days to contact you.
What is the Refund Policy of Twitch?
According to the terms and policies of Twitch, no refunds are provided to the users in the Terms of Sale. The products bought or obtained as gifts are not refunded on Twitch.
When your purchase is complete it’s regarded as final. Most importantly Twitch changes the terms and conditions whenever they feel for it.
Is there a need to purchase a channel for a very long time that becomes inaccessible someday, though Twitch cannot offer refunds?
You can upgrade to the Turbo subscription for the rest of the month. If you want to upgrade then contact the customer team.
In few conditions, refunds are not possible on Twitch:-
- No Refund on Twitch donations.
- Subscriptions
- Twitch Prime sub
- Gifts subs
If there is an error with acknowledging a request or any services of Twitch, a refund will be given to you except if they consider an edit in an equal sum that would do the trick. You need to cancel the order in this case.
How to refund twitch donations?
No refund is allocated for twitch donations. For this type of situation, you need to reach the streamer instantly and make a refund request. The streamer will decide whether to refund you or not. So, you need to be accurate while sending donations.
How much time does it take to refund on Twitch?
As you learned that no refunds are earned for the donations and you need to wait patiently for refunds to receive.
The time to receive the response is given i.e. 5 to 7 working days.
How to check the Twitch refund status?
In order to check the refund status, you need to contact the customer team via email at purchasesupport@twitch.tv or by filling up an online contact form and clicking the submit button.
Avoid Requesting Refunds on Subscription
In case you decide to subscribe for the free trial service but make sure to keep note of the auto-renewal period.
If you want to subscribe to a service that offers free trials, be careful with automatic recurring payments. The subscription for one month is not a big issue but if you forgot to cancel the subscription then it will subscribe for another month and you will lose your pennies.
A user of Reddit faced a similar problem. They did not check the subscription and later it moved to paid subscription because it was set to auto-renew. An email was delivered but no customer support was provided to the user.