Reading the above caption you might have understood what the topic is about.
If you want a refund from ExpressVPN then this guide is for you.
ExpressVPN is used as a networking tool to secure the IP address and also encrypt the traffic. You can get services for the paid subscription and for different types of devices.
If something odd happens and you are not satisfied with the services offered by them then you can request the company to return your money.
How can I get a refund from ExpressVPN?
After you cancel the ExpressVPN service you can then request a refund.
There are two methods to request for ExpressVPN refund:-
- Via email
- Using the Live Chat option on the website
1. How do I request a refund on ExpressVPN through Live Chat?
If you wish to make a refund request on ExpressVPN through Live Chat then you can proceed as the customer support is ready 24/7 to assist their customers.
The following steps that you need to follow:-
- Firstly, visit ExpressVPN website.
- Then, go to the bottom right corner and tap on the Need Help tab.
- Now, you need to describe the problem you are facing.
- Next send the refund request.
2. How to request refunds on ExpressVPN via Email?
You can compose an email and send it to ExpressVPN. If you want to get a refund and the time surpasses the 30 days of registering then you need to describe the problem clearly so that one who reads can decode the message and make you eligible for the refund.
Write the request and send it to support@expresvpn.com.
Once your refund has been approved the refund will be credited to your original payment mode.
What is the refund policy of ExpressVPN?
According to the refund policy of ExpressVPN, there is no system of free trial but a 30-day refund is offered. If you do not like the services offered you can cancel the subscription and get a full refund in 30 days.
But there is also one condition, if you add another service or upgrade the account in those 30 days then you are not eligible for a refund neither you can claim it.
If the subscription is made through iTunes, then the 30-Day Money-Back Guarantee cannot be used. You need to make a refund request to Apple Support.
The subscription duration estimates the price and it’s ten dollars per month.
Select any one of the plans from the available list:-
- $12.95 for a month
- $9.99 for a six-month
- $8.32 for a 12-month
Make sure to keep in mind when the subscription ends and its auto-renewal so that you can avoid losing money.
If by chance you missed the 30-day Refund then you need to furnish information to prove that the service was not available during the period in order to make yourself eligible for the refund.
ExpressVPN might provide a pro-rated refund for the unused period.
How much time does ExpressVPN take to Refund?
If your refund is approved it would take 7 working days to get the funds credited to your account. Payments are processed in the original payment mode and of course in US currencies. If the payment is made in a different currency or Bitcoin then there will be differences in conversion while refunding the amount.
When you request a refund you are prone to face issues. So is in the ExpressVPN refund case.
- A user of Reddit has expressed that the subscription was upgraded to a yearly basis automatically which led to forfeit more than $130 on subscriptions. They reached ExpressVPN’s support team and obtained a refund after one week.
- Another user of Reddit reported that they had issues with the services offered. They subscribe in order to check the app and found it to be too costly. While they choose to cancel the subscription it warned that only refund requests after the expiration of the whole year. The user knew that the 30-day refund is possible so it did not matter to him whether to choose yearly or monthly. But the user did not receive any refund.
- A user from China reported that he subscribed for a full year thinking to get a 30-day refund. The policy did not state that after paying for a yearly subscription you are not qualified for the 30-Day Money-Back Guarantee.
How to check the refund status?
If the refunds are too long to reach you then you can check the status by reaching customer support. You can chat live on the website or write an email at support@expressvpn.com to know the status.
Those users who purchased the subscription through iTunes are not allowed to check the status on ExpressVPN. You need to visit Apple support for assistance.
The time taken to receive the refund is one week and within that period the amount will be credited to your account.