Not satisfied with Star Citizen and wish to cancel the services. But many questions were hanging in your mind like – Can Star Citizen refund? How can I request a refund?
If you surely want a refund from Star Citizen and want to know what are the ways then you need to go through this page.
We will guide you to achieve the goal of receiving your compensation.
What is Star Citizen?
An online game of war and space trading played by multiplayer. It was created by Cloud Imperium Games and the subsidiary Roberts Space Industries. The game was declared in 2012 but faced criticism because of a delay in the commercial release of the game. It has raised more than $300 million with the help of crowdfunding.
What is the refund policy of Star Citizen?
The terms and policy of the Roberts Space Industries are relatively confusing because it fluctuates relying on the region.
Fundraisers & Pledges
With regards to raising support and deposits of pledges, patrons in the U.S. waive the right for a rebate by consenting to the terms of Roberts Space Industries U.S.
The essential doctrine is as follows:
- Here the deposits are placed in the generation of the pledge products, the Game, the Website, and the RSI’s corporate expenditures correlated with the Game.
- RSI earns the deposit and evolves to non-refundable till they are utilized for the Gaming expenses and the cost of the Pledge item.
- Any unearned portion of the pledged deposit is not refunded till the RSI declines to transmit the pledge items or the Game within 18 months after the approximate delivery period.
- Deposit sums will be non-refundable whether or not the RSI can obtain or transmit the pledge articles or the Game.
As indicated by the International Terms of Service, similar standards apply to international patrons once the “Cancelation Period” has terminated.
RSI’s Cancelation period comprises an effortless period for international sponsors to decline the pledge for Virtual Goods within 14 days of preparing it. If the cancellation is done in the allotted time:
- Get the full refund of the sum you provided in 14 days the RSI obtains a notification of the cancellation.
- You are not allowed to access the Virtual Goods.
Most importantly you cannot get refunds for the Store Credit.
Star Citizen Purchases & Subscriptions
The incorrect purchases are qualified for the refund till the request for a refund is made within 30 days after placing the order.
For purchases like ships, if your are in case exceeds the 30-day refund period, then the best way to receive a refund is by converting the cash into Store Credit.
A similar approach is applicable to unwanted memberships also, however the RSI’s U.S. and International Terms of Service express that they do not provide a prorated refund for the paid membership expenses.
How can I get a refund from Star Citizen?
If you figured out how to explore through the exciting bends in the path of the terms of Roberts Space Industries and choose to make a refund request then the only way to request it is through the website of RSI.
How to ask for a Star Citizen refund through the website?
You can ask for a refund on Star Citizen by following the steps below:-
- After placing the order or pledge then within 30 days you need to sign in to the RSI account.
- Next, submit the ticket to the RSI team.
- Now hit the Submit Request option.
In order to request a refund furnish the following evidence that you obtained through the order confirmation email:
- Order ID
- Item(s)
- Amount
Remark:- First cancel the subscription then only apply for the refund request by submitting the ticket to RSI.
How will I receive the refund?
Once the refund is processed the company will transfer the refund to the original payment mode.
How much time will it take to get a refund from Star Citizen?
It might take more than a week to show up on the statement. If the payment does not arrive within 30 days then you need to reach customer service for support or the bank for financial assistance.
Few of the things you need to keep in mind while requesting from Star Citizen
Before you set out on a debilitating outing of getting a refund then you need to keep a few things in mind:-
- Want a pledge refund then cancel by visiting support@cloudimperiumgames.com
- No refunds for the products that are not accessible on your account.
- In the U.S., settling the matter arbitrarily is the final phase.
The company in some cases offers a free trial period but those are not refunded.
r/starcitizen refunds
Many users reported about star citizen refunds on Reddit in 2017 that they are not satisfied with the services offered and some might not receive refunds though eligible for them.